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Complaint Department
If you're a current program participant and have not received a communication you expected, you might well have a mismatch in your records between name, address and email. We process bond applications as due diligence for professional licensure including re-training for re-issue of bonds denied due to insufficient CEU credits. As such, we MUST have a good email address and correct name on your account! Please click HERE for full information on receiving a CSR number to help resolve your problem.
The VAST majority of complaints are from "FAKE" PSU's which are in other countries we can't sue, angry competitors, "reputation" companies who post bad stuff then try to extort you for "repair," and political causes that don't like, for example, that we have the largest Gunsmithing program in the US! IF you start a web business (and we got our first three letter domain when the internet just began in the late 80's), you will also be trashed if you are successful.
EVERYONE is. There are as many "fake" Paypals as fake PSU sites, THIS is the real and only legit site! We got an email from a poor registrant who "got your address off of Google" in Australia and "sent a money order to your Google address." EEK. We DO NOT publish a payment address, ONLY take Paypal or other payments where we NEVER get your card number and NEVER accept cash, money orders or even checks (only e-checks, and only on Paypal, where you are protected). Just check our REAL stats: 11 million unique Google visitors a month; we are the LARGEST ONLINE TRADE SCHOOL in the US, with the lowest prices and the highest benefits, particularly if you are starting your own business.
The very few remaining "real" complaints are due to our messages going into your spam folder, a bad paypal email address, an order with a spouse's or old email you might not even know is still in your name, etc.
We offer benefits available at NO other program including association membership, network membership, grandfathering of credentials, credential validation and certification for the lowest cost bonds in the nation, trade references, wholesale accounts, LE quality ID's and badges, the ONLY Association bonding in many fields, and much more. To receive these benefits, you need to have a correct email address, and be patient with our process, which requires registration at many associations, bonding companies, underwriters, trade vendors, wholesalers, network partners, etc. This can take time, but is a GOOD thing! Admission and registration are NOT automatic, they have real humans involved, and generally take only two business days, often same business day if your name, address and email are correct on your order.
Once in a while, an applicant will fail a bond exam or be denied (by the Association, not by us!), and these few out of thousands can become loud "web screamers" instead of working with us on remedial exams to re-qualify for their bond or license. Do NOT worry, assume value, and let us help you re-qualify, even if you were turned down elsewhere!
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